How can we help?
Find information about orders, delivery, returns, and product coverage. If you still need help, contact our team directly.
Order tracking
Enter your Digilog order number below. For a detailed delivery update, include the same email address used at checkout when contacting our support team.
Shipping & returns
Shipping
Available delivery methods and estimated costs are shown during checkout. Delivery estimates begin after an order has been accepted and dispatched. Tracking information is sent when available.
Returns
Contact us within 30 days of delivery before returning an item. Products should be unused, complete, and in their original packaging. Custom items, consumables, and components damaged by incorrect installation may not be eligible.
- Email your order number and reason for return to digilogmicro@info.com.
- Wait for return instructions and the return reference.
- Package the item securely and include the reference.
Frequently asked questions
Review the product specifications against your voltage, current, interface, dimensions, and operating-environment requirements. Contact us before ordering if you need help checking compatibility.
Contact us as soon as possible. We can only change or cancel an order before it enters dispatch processing.
In-stock orders are normally prepared during business days. Your checkout confirmation and dispatch email provide the most relevant estimate.
Yes. Use the Company contact form or email digilogmicro@info.com with the part number, quantity, schedule, and application.
Warranty
Products are covered by any warranty stated on the product page or supplied by the manufacturer. Warranty coverage applies to verified defects under normal, specified use.
Coverage does not generally include accidental damage, incorrect wiring, overvoltage, overheating, modification, unsuitable storage, misuse, or normal wear. Keep your order confirmation and provide clear photographs or test results when making a claim.
Start a warranty requestContact customer care
Email digilogmicro@info.com with your order number, product name, and a clear description of what you need. Our working hours are Monday–Friday, 9:00 AM–5:00 PM ET.
Email customer care